Careers
Get Involved
Careers
You Can Make The Difference in a Child’s Life.
Be Part of the Caring Team at the Guidance Center!
Benefits include comprehensive health insurance, generous paid vacation time and more!
Click on an available position below to learn more:
Front Desk/Support Services Agent
Contact: Cindy Ambrose, cambrose@northshorechildguidance.org
North Shore Child & Family Guidance is seeking a full-time front desk/support services agent to greet clients and provide vital clerical and other administrative support. The Guidance Center, Long Island’s leading children’s mental health agency, offers a generous benefits package including comprehensive health insurance and generous paid vacation, all in a welcoming, friendly work environment. Hours are Monday through Friday, with three days at 9 am – 5 pm and two evenings from 1 pm to 9 pm.
Benefits: North Shore Child & Family Guidance Center offers a comprehensive benefits package, including health insurance, generous paid vacation time and more. To learn about this position and be part of an exciting, growing agency.
- Welcome customers, guests and staff in a warm and friendly manner.
- Learn all essential aspects of Agency operations to best navigate callers, visitors and staff and provide quality customer service to all.
- Manage and reconcile staff schedules.
- Screen first-time callers requesting an appointment and work closely with Intake Coordinators.
- Oversee automated appointment tele-reminders and provide confirmation calls as needed.
- Verify that patient demographics data remains accurate and up to date.
- Notify providers of patient arrivals.
- Monitor waiting area to ensure visitors’ and clients’ needs are met and appointments seen in a timely fashion.
- Provide customer service and support to new clients in completing and/or obtaining necessary intake paperwork.
- Work collaboratively with other staff, managers and administrators as requested.
- Provide back-end support related to intake, admission and discharge processes as assigned.
- Excellent verbal communication and customer service skills.
- Ability to resolve conflict.
- Teamwork focus.
- High energy level.
- Thoroughness and professionalism.
- Comfortable with technology.
- Familiarity with Microsoft Office and Outlook.
- High school diploma, GED or equivalent.
- Prior industry experience in a medical office preferred.
Front Desk Supervisor
Contact: Cindy Ambrose cambrose@northshorechildguidance.org
Front Desk Supervisor is responsible for managing the front desk operations and ensuring excellent customer service. Supervise a team of front desk staff members including medical secretaries, oversee daily tasks, coordinating with other departments to ensure a seamless client experience.
Benefits: North Shore Child & Family Guidance Center offers a comprehensive benefits package, including health insurance, generous paid vacation time and more. To learn about this position and be part of an exciting, growing agency.
- Maintain accurate records of all front desk transactions and daily activity
- Manages schedule for Complex Case meetings
- Onboarding New Hires/ Off boarding
- Work with and Maintain Vendor Relationships
- Streamline Verify (Update List)
- Zoom
- PDF filler
- Supervises Front Desk, Front Desk Coordinator and Medical Secretaries
- Assists in organizing our monthly meetings with all support departments.
- Provides coverage for Medical Secretary and Front Desk as needed.
- Provides technical support for Compliance Department as needed
- Provides administrative support as requested by the leadership team
- Write performance evaluations
- Oversees the intake data tracker
- Respond to customer inquiries and resolve any issues or complaints in a timely manner
- Maintain accurate records of all front desk transactions and daily activity
- Graduation from High School and at least 2 years of administrative support and supervisory experience.
- Ability to implement standard office procedures/practices; and able to operate office equipment.
- Excellent verbal and written communication skills
- Ability to maintain confidentiality
- Computer skills, proficient with MS Office applications and Electronic Medical Records software a +
- Strong organizational skills
- Excellent interpersonal skills
- Ability to effectively interact with the host-setting staff and agency staff members